The following customers were so pleased with our level of customer service and attention to detail; they had the following to say:
>> BC Women's Hospital Foundation
>> Vancouver Aquarium
>> St. Paul’s Hospital Foundation
>> PLAN
>> Heart & Stroke Foundation
"On our last direct mailing our printer faced a serious unexpected delay that put our schedule off by almost a week. As we talked about Labour Day in the letter it was really important that they receive it on time, otherwise the letter wouldn't make sense. This was one mailing I could not be flexible with on the dates. I was overjoyed that TBV Business Solutions was able to make up for all the lost time. I don't know how they did it, but they organized the materials and did their end of the job exceedingly well and very fast. I am very, very happy with the work TBV Business Solutions does for us."
- James Carruthers, Director of Development, BC Women's Hospital Foundation Melanie Brooks
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Vancouver Aquarium
"I thought TBV Business Solutions was good fit for us because they deal with a lot of organizations such as ours. Which alone, doesn't necessarily make it a good match. But once I started working with them, I really like the attention to detail and the good service. I find the pricing is excellent as well. But my main issue always, is to have trust in the organization. It is the extra things I look for. Like if you need to reach a person, they will be responsive. Whether it's John or Jake, to talk about data or the direct mail piece itself or pricing, I have contacts at TBV Business Solutions I can call. TBV Business Solutions is more direct for me, which is something I prefer, especially with the type of work we do. And if something does go wrong - which can happen on both ends - I look for a working situation where the problem gets worked out constructively. I find that to be the case with TBV Business Solutions, and that's why I'm pleased. It's a good working relationship that has been a consistently good fit for us."
“I have worked with the team at TBV Business Solutions for about five years, and consider the company a good fit for the Aquarium's direct mailing needs. An added value to me is the fact that I can call someone in the company directly, if I have a concern or question. The staff is responsive and pays attention to details - the pricing is right, and the service is consistently excellent.”
- Carin Heckhausen, Vancouver Aquarium
St. Paul’s Hospital Foundation
“What we found with TBV Business Solutions is their pricing is very low compared to the other direct mail companies. They’re also very customer service oriented, good at communicating and good at working with the database and sending us reports to let us know if we have duplicates or anything else that’s out of sorts. They do full service and are on time with their jobs. They’ve never not been able to do a job for us, whether it’s a manual matching-up of reply device and envelope or whatever. Nothing has been too complicated for them. They’ve always been able to come through and do any job for us. They’re excellent at staying in touch with us and I like working with Diana.”
“What we found with TB Vets is their pricing is very low compared to the direct mail companies. They’re also very customer service oriented, good at communicating and good at working with the database and sending us reports to let us know if we have duplicates or anything else that’s out of sorts. They do full service and are on time with their jobs. They’ve never not been able to do a job for us, whether it’s a manual matching-up of reply device and envelope or whatever. Nothing has been too complicated for them. They’ve always been able to come through and do any job for us. They’re excellent at staying in touch with us and I like working with Diana.”
- Melanie Medina, St. Paul’s Hospital Foundation
PLAN
“I wanted you to know how much I appreciate TBV Business Solutions getting our direct mail out late last week. The timing could not have been better! The direct mail piece was geared towards promoting the sales of our new book, The Company of Others, and had a time-sensitive special offer to encourage orders before Christmas. Thanks to your efficiency, our mailing hit Canada Post on Friday afternoon....and many people received their mailing today. We received 6 book orders today alone!!”
-Melissa Davis, Dir., Communications & Marketing, PLAN
“I have to thank TBV Business Solutions for their very quick response to all of our inquiries regarding our direct mail outs. We have found your services to be very professional and no small detail is overlooked. Because of your exemplary service I have referred TBV Business Solutions to other non-profit organizations with full confidence that they will be as happy as we are.”
-Alexis Pidlisecky, PLAN — Planned Lifetime Advocacy Network
Heart & Stroke Foundation
“One of the first things handed to me when I started at the Heart & Stroke was to do this large direct mailing project, and I did not know where to start. Diana just said, ‘Here is what you do, this is what you need, da te da,’ and it was so easy. Diana invited me down to the mailing house so I can see what happens and better adapt and prepare our mailings to make it even easier. It was so great. All positive. All good. TBV Business Solutions makes it easy and stress-free.”
- Melanie Brooks, Heart & Stroke Foundation
